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Customer involvement

Customer involvement refers to both the internal experience and active engagement of individuals. Involvement evokes a sense of belonging to the community and society and that you can make a difference in the matters that affect you. Involvement is a key driver of well-being and health.

We want to enable our customers to participate in their own care and in the development and provision of our services. The implementation of involvement is guided by our customer involvement program, and it is monitored in our self-monitoring plan.

Here is how you can participate in your care

As a customer, you can be involved in the planning, decision-making and implementation of your care through self-management of health. We understand that you might be having a tough time, but you are always the best expert in your situation. That’s why your knowledge and actions are needed to make your care successful.

Our professionals will give you the information and support you need. We also encourage you to talk to others to get peer support. When it comes to involvement, we emphasize three focus areas: a compassionate and appreciative attitude, acquisition of knowledge, and meeting with others who have gone through the same. 




Patient organization support in our hospitals

Patient organizations are present in our hospitals to support our customerss in a number of ways, including offering counseling, sending volunteers to the hospital, and running theme days at the OLKA service points.

The OLKA support center coordinates activities run by organizations and volunteers in the hospital. The OLKA activities are carried out in cooperation with the associations HyTe ry and Keski-Uudenmaan Yhdistysverkosto ry.







Participate in the development of our services

As a customer, you can participate in the evaluation, development and implementation of our services and research activities by providing feedback, by serving on customer and research panels, or by sharing your views as an expert by experience.

Applications to the customer and research panels and the expert by experience network are open twice a year. Read more about what the panels do at the links below.




Volunteer to support our customers

Volunteers give people who are visiting our hospitals an unhurried opportunity to have a chat. You can volunteer as a peer supporter, conversation partner, lobby assistant, family friend, or a support person for hospice care in our hospital.

Volunteers work in hospital lobbies, at OLKA service points, or on some wards and emergency departments. Volunteer shifts are mainly on weekdays and during the daytime hours. It is possible to do some tasks in the evenings or during weekends. As a volunteer, you provide support to our hospital’s customers and their loved ones.

Follow this link to watch a video about volunteer activities at OLKA.




Attention associations! Join us to support our customers

Associations and those who provide services in hospitals are welcome to share information about their activities and provide peer support at our OLKA service points.





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Do not enter your personal information here. Please note that we do not respond to feedback sent via this form. Please visit our feedback site to give feedback on matters other than our website.