Medical Imaging Center's customer service
Keywords:We serve by phone, chatbot and live chat. Walk-in appointments are available for chest and skeletal x-rays. You need to book an appointment for bone densitometry. Residents of Uusimaa will be able to use the Maisa patient portal for booking appointments for some imaging examinations
You can reach us at the number 09 471 80900 on weekdays from 8 a.m. to 3:30 p.m.
We make appointments and provide advice to patients in the Uusimaa region. We have a call-back service from 8 a.m. to 2.30 p.m.
We also assist health care personnel when they are making appointments on behalf of a patient.
The cost of a call to our booking or advisory service helpline and the waiting time is the local call charge.
We collect feedback on phone calls with text messages. Our feedback survey will ask you, among other things, whether you were able to resolve your matter and whether you would be willing to recommend our services to others.
Chatbot serves customers 24/7
In our Chatbot and chat services, we answer questions about, for example, making appointments and the opening hours of units. The Chatbot serves customers around the clock. Our customer service personnel respond in our live chat on weekdays from 8:00 a.m. to 3:00 p.m.
Patient lifts
A patient lift is available at many of our imaging service locations, e.g., to transfer patients from a wheelchair to an examination table. If you need to use a patient lift, please call in advance to the relevant unit.
More information and a list of our units that have a patient lift
Book an appointment via Maisa (opens in new window, links to another website)
You can book an appointment for some imaging examinations via the Maisa portal.
Appointment booking instructions for laboratory and imaging examinations
Our appointment booking instructions are for patients in the HUS area. We have compiled separate instructions for patients in the Kymenlaakso and South Karelia wellbeing services counties.
How do I prepare for examinations and where do I get the results?
Examinations always require a referral. See here for more information on preparing for and arriving to examinations, and on receiving the results.
How do I order a copy of an image? (opens in new window, links to another website)
You can order a copy of the images taken in a medical imaging examination on DVD or on a memory stick if you are going to have further treatment elsewhere.
Units
Iso Omena X-ray unit
In the Iso Omena X-ray unit, we perform plain X-ray examinations without appointments. In the same facility, there is also a laboratory.
Jorvi Hospital X-ray unit
In the Jorvi Hospital X-ray Unit, we perform both urgent and non-urgent examinations. We perform non-urgent examinations by appointment.
Järvenpää X-ray unit
The Järvenpää X-ray unit performs plain X-ray examinations, i.e. bone and chest imaging without an appointment.
Katriina Hospital X-ray unit
In the Katriina Hospital X-ray unit, we only conduct imaging examinations for our hospital’s patients.